Refund policy

We hope you love your SistersUk order!

Unhappy with your items? No problem we’re happy to help.

Returns

RETURNS ONLY NO EXCHANGES.

RETURNS ARE NOT ACCEPTED ON SALE ITEMS.

IF WE RECEIVE A SALE ITEM OR A PARCEL OUTSIDE OF THE 14 DAY WINDOW THE CUSTOMER WILL NEED TO COVER THE SHIPPING COST OF THE RETURNED ITEM THEN IT WILL BE SENT BACK TO THEM.

You have 14 days from receiving your order to let us know that you wish to return an item.

Once you have notified us of your return via DM or email sistersuk_@outlook.com you then have 14 days to send the item back to us.

To start a return, please contact us with your name, order number and the item(s) you would like to return. We will then provide you with the return instructions and return address. When you are returning your parcel please add inside your full name and order number so we can clearly identify the parcel.

Please do not send a return before contacting us.

Return Conditions

Please take care when trying on your items.

Returned items should be in their original condition with all original tags attached. Items should be unworn and free from marks, makeup, fake tan, deodorant, perfume or other signs of wear.

If an item has been handled beyond what is reasonably necessary to check its fit, appearance and condition, we may may not be able to accept the return.

Return Postage

Customers are responsible for the cost of returning unwanted items.

We strongly recommend using a tracked postal service and keeping your proof of postage until your refund has been completed. SistersUk is not responsible for any loss in transit.

If your item is faulty, damaged or you have received the wrong item, please contact us before returning it so we can arrange the appropriate next steps.

Refunds

Once your return has been received and checked, your refund will be processed back to your original payment method.

Please allow up to 10 working days for the refund to appear after it has been processed, depending on your bank or payment provider.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible with your order number and clear photographs of the issue.

We’ll aim to get this resolved as quickly as possible.