Frequently Asked Questions

How long will my order take to arrive?

We aim to process and dispatch orders within 1–3 working days. Your estimated delivery time will depend on the delivery option selected at checkout.

Do you offer free delivery?

Yes! We offer FREE UK delivery on orders over £100.

Do you deliver outside the UK?

At the moment, SistersUk delivers within the UK only.

How will I know when my order has been dispatched?

We’ll send you a dispatch confirmation email once your order is on its way. Tracking information will also be provided where available.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order.

We’ll always try to help, but if your order has already been processed or dispatched, we may not be able to make changes.

Can I return an item?

Yes. You have 14 days from receiving your order to let us know that you wish to make a return. Once you’ve notified us, you then have 14 days to send the item back.

Please see our Returns & Refunds Policy for full details.

Do I have to pay for my return?

Customers are responsible for return postage costs for unwanted items.

When will I receive my refund?

Once we’ve received and checked your return, we’ll process your refund back to your original payment method.

Please allow up to 10 working days for the refund to appear after it has been processed, depending on your bank or payment provider.

Can I exchange an item?

No we don’t offer exchanges, returns only.

Will sold-out items be restocked?

Some of our most-loved pieces may be restocked. Keep an eye on the SistersUk website and our social media for restock updates.

What should I do if my parcel hasn’t arrived?

Check your tracking information first for the latest update.

If your parcel is significantly delayed or you need further help, please contact us with your name and order number and we’ll help investigate.

What if my item arrives faulty or damaged?

Please contact us as soon as possible with your order number and clear photographs of the issue and we’ll get this sorted for you.

How can I contact SistersUk?

You can email us at sistersuk_@outlook.com.

When contacting us about an existing order, please include your name and order number.